Browsing by Subject "Service Quality"
Now showing items 1-2 of 2
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(Texas A&M University, 2007-04-25)When a service transaction occurs between a service provider and a customer there are dimensions of that transaction that are essential to making the customer feel satisfied with the transaction. Zeithaml, Parasuraman and ...
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(Texas A&M University, 2007-09-17)The major purpose of this study was to assess the impact of leadership style on service quality in intercollegiate athletics. Specifically, the study examined the relationship between the athletic directors'ÃÂÃÂ ...